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Focused on enterprise process management and intelligent process technology, the Annual Industry Seminar on “EP-Link Intelligent Process Advancement Program”, hosted by the China Academy of Information and Communications Technology (CAICT), was successfully held on May 30th through both online and offline channels.

This seminar published the latest batch of member organizations of EP-Link, recognized the outstanding contribution units of EP-Link for the year, and invited heavyweight guests from China Unicom, CHN ENERGY Investment Group, FAW-Volkswagen, Ultrapower, and AsiaInfo to share their practical experience in such as process technology application and process management systems, pooling wisdom from various parties to jointly explore new opportunities for digital intelligence development of enterprise processes. Li Wei, Deputy Director of the Cloud Computing and Dig Data Research Institute of CAICT, delivered a welcome speech for this seminar that was hosted by Xu Enqing, Director of the Government and Enterprise Digital Transformation Department of the Cloud Computing and Dig Data Research Institute of CAICT.

 In her speech, Li Wei, Deputy Director of the Cloud Computing and Dig Data Research Institute of CAICT, emphasized that the operation and development of enterprises in the digital era are inseparable from the optimization and innovation of processes. Currently, the explosive innovation of digital and intelligent technologies, represented by the “generative AI”, is driving the evolution of process management towards systematization and leanization, the evolution of process platforms towards integration and convergence, and the evolution of process technologies towards intelligence and automation. CAICT will continue to depend on EP-Link to build a broader platform for communication and cooperation in processes, providing full support and guarantees for enterprises’ digital intelligence processes in various industries.

The seminar announced the third batch of member organizations of the “EP-Link Intelligent Process Advancement Program.” In which, a total of 5 organizations and 12 experts became the third batch of member organizations and technical experts of EP-Link.

Also, the seminar recognized the outstanding contribution units of the “EP-Link Intelligent Process Advancement Program” for the 2023-2024 year. China Unicom, China Telecom Omni-channel Operation Center, and the Tianjin R&D Department of ABC’s R&D Center were awarded as the Outstanding Contribution Units of EP-Link.

At this seminar, the “Process Mining Application Capability and Effectiveness Maturity Model” standard was officially released, and relevant certificates were issued to the core participating organizations responsible for compiling the standard.

Liu Siying, Head of Business of the Government and Enterprise Digital Transformation Department at the Cloud Computing and Dig Data Research Institute of CAICT, delivered a keynote speech titled “Annual Review and Prospect of the EP-Link Intelligent Process Advancement Program.” Over the past year, EP-Link has carried out standard development work focusing on enterprise process management, process governance, process mining, process automation-related tool platforms, and transformation effectiveness, and has taken the lead on the writing and publication of the “Process Mining Industry Development Report (2023).” A batch of outstanding benchmark cases were selected in the 2023 “Dingxin Cup” process competition. In the next step, EP-Link will further deepen its research in areas such as processes and data, processes and AI, process big models, and agents.

Shi Yang, Director of the Process Governance Office of the Digitizer Department of China Unicom, presented a keynote speech titled “China Unicom’s Sharing on Process Mining Application Experience.” Based on its framework of process mining application capabilities and effectiveness maturity, China Unicom has achieved full coverage of capabilities in five areas: operational assurance, process modeling, scenario analysis, comprehensive application effectiveness, operation and maintenance, and security. In the future, China Unicom’s Process Governance 3.0 system will further strengthen process intelligence based on asset intelligence, continuously utilize intelligent technologies such as AI and big models, and constantly expand knowledge-based applications of process data.

Meng Fanzhi, Deputy Manager of the Management Application Operation Department of the Information Technology Company of CHN ENERGY Investment Group, delivered a keynote speech titled “Process Management Empowering Business Transformation.” Meng Fanzhi introduced the importance, understanding, history, and goals of process management work at the Information Technology Company of CHN ENERGY Investment Group. He shared CHN ENERGY’s application practices in such as building a standardized process management system, conducting in-depth process governance, establishing a business process management platform, and conducting process mining. He also stated the company’s future plans for process management from three perspectives: transparency, capitalization, and intelligence.

Li Yifan, the Head of Architecture and Process of FAW-Volkswagen Automotive Co., Ltd., delivered a speech titled “FAW-Volkswagen’s Sharing on Process Management Practices,” introducing in detail the overall framework of FAW-Volkswagen’s process management system. FAW-Volkswagen supports continuous business improvement by figuring out the company’s business processes and establishing mechanisms to conduct management. Thus, through digital process operation management, it ultimately achieves business efficiency improvement and value addition. In the next phase, it will leverage tools such as process compliance, process mining, and metric operation to identify process potential and create true processes’ value.

Liu Peng, the CBG Vice President of Products and General Manager of Business Division of Beijing Ultrapower Software Co., Ltd., presented a topic sharing titled “‘AI + Process’ Digital Intelligence Scenario Practices.” He introduced Ultrapower’s “1 + N + X” AI big model system and practical application scenarios enabled by AI big models, such as knowledge generation, knowledge Q&A, data auditing, decision support, process mining, and video analysis. In addition, he summarized the new opportunities brought by AI technology development to process intelligence.

He Chuan, the Director of Super Automation Products of AsiaInfo Technologies (China), Inc., presented a topic sharing titled “Process Intelligence in the AGI Era.” He analyzed the application scenarios where AGI enables solving complex problems and how intelligent agents promote the evolution of processes toward intelligence. He also introduced AsiaInfo’s super automation solution’s practical experience in digging out potential automation opportunities, evaluating automation effectiveness, and intelligently orchestrating and executing processes.

Cui Chenxing, the Head of Business of the Government and Enterprise Digital Transformation Department at the Cloud Computing and Dig Data Research Institute of CAICT, provided a detailed interpretation of CAICT’s “Intelligent Process” serial standards, introducing the background, content framework, and maturity classification requirements of the “Process Mining Application Capability and Effectiveness Maturity Model” standard. In the next step, the standardization work in the process domain will focus on deepening research in areas such as processes and data, processes and AI, process big models, and agents.

During the open discussion session, representatives from participant organizations exchanged views on topics such as “how to integrate enterprise processes and digital technologies further” and “how to put them into implementation.” They also expressed their expectations for EP-Link’s future work direction.

In the future, CAICT will continue to expand the standard landscape in the process field in all directions, organize more diverse industry seminars, and continuously provide reference benchmarks and communication platforms for enterprise processes’ transformation and upgrading.