Based on the customer’s ECS, it realizes O&M and operating goals such as rapid positioning of network problems, customer retention, and improvement of customer satisfaction.
Based on the network and business characteristics of telecom operators, effective algorithm models are formed to customize a new generation of intelligent engines.
Utilizing big data technology, it achieve multi-domain data integration and provide precise end-to-end customer perception analysis results.
By quantifying user experience perception through algorithmic models, it are able to perform root cause analysis of various customer experience issues.
Based on the network technology mid-platform, OB domain data integration is conducted to provide a global perspective on customer experience.
Utilizing intelligent models grounded in telecom psychology, it offers root cause analysis algorithms for various customer experience issues.
From a neutral perspective, it coordinates the integration and data analysis of multi-vendor network elements and devices, sharing analysis results.
Analyzing the overall satisfaction of home broadband users' perception, it presents an overall view of home broadband traffic, service quality, user satisfaction, etc., greatly improving high-dimensional quality analysis and boundary definition, poor-quality user correlation positioning, and potential dissatisfied user mining capabilities. User perception risk monitoring has shifted from passive to proactive, enhancing proactive maintenance quality.
Relying on the AISWare CEM intelligent customer service platform, customers have built a comprehensive user perception satisfaction evaluation model, identifying the root causes of dissatisfaction and conducting traceability analysis. At the same time, dissatisfied users are clustered into classified scenarios, with comprehensive analysis and maintenance based on scenarios and individual users, continuously promoting the improvement of network-wide user perception.
The AsiaInfo user perception evaluation and analysis solution builds 5G service end-to-end quality management capabilities based on various data, forming a three-dimensional multi-dimensional perception evaluation system for “users, services, and networks” oriented towards 5G networks, meeting the quality management needs of telecommunications operators for mobile networks.
Tel: (010)82166688
Fax: (010)82166699
Business Cooperation: marketing@asiainfo.com
Complaints Mailbox: AI_AC@asiainfo.com
Tel: (010)82166688
Fax: (010)82166699
Business Cooperation: marketing@asiainfo.com
Complaints Mailbox: AI_AC@asiainfo.com
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