亚信科技

The 26th China Expressway Informatization Conference, a significant event in China's transportation sector, was grandly held on March 28th at the Binhu International Exhibition Center in Hefei, Anhui. AsiaInfo collaborated with the China Highway & Transportation Society to organize a forum on “Building a New Model of Integrated Travel Services”. At the conference, leaders and experts from all walks of life delivered speeches, including the Ministry of Transport, Jiangsu Expressway, Hunan Expressway, Qinghai Expressway, Henan Expressway, and Yunnan Expressway. Additionally, Dr. Yuan Daowei, Chief Consultant of AsiaInfo and iDigital, and Editor-in-Chief of “Customer Care & Management World” magazine, also delivered a speech.

Figure: Opening Ceremony of the Conference

Technologies Build Foundation for Digital intelligence Transformation! Operation is the Key Point In the Stock Era!

At present, China's transportation industry is transitioning from “large-scale construction” to “fine-grained operation”. There is a general consensus within the industry that, against the backdrop of building a “powerful transportation nation”, building an integrated and converged travel service system with customers as its core is key to developing the expressway sector and the entire transportation industry. This system aims to enhance cross-industry collaboration by integrating travel services with various industries such as road operations, commodity sales, automotive services, and financial insurance. It provides comprehensive and people-oriented service to drivers and passengers, while reducing costs, improving efficiency, and creating value gains for road management and operation departments.

AsiaInfo has been deeply involved in the expressway sector for many years and is an important participant in the construction of a “unified national highway network and integrated road network operation.” It has established a comprehensive product and service capability system that covers the full life circle of expressway construction, management, operation, and maintenance.

AsiaInfo has offered a wide range of products, such as 5G+Beidou free-flow billing, charge audit, clearing and settlement, big data development and governance, databases, transportation digital-twins platforms, edge AI, 5G private networks, and IoT; AsiaInfo has also provided various services such as smart customer service, smart service area, centralized monitoring for networked charging, and road network operation monitoring. In addition, AsiaInfo is proficient in implementing and delivering large-scale projects and value-added operations. Based on the above products and services, AsiaInfo is helping more than 10 provinces, including Jiangsu, Hunan, Yunnan, Gansu, Qinghai, and Guangdong, to build digital-intelligence expressway business bases and promote the fine-grained operation of expressway business.

Figure: Speeches by Experts from Ministry of Transport, Jiangsu Expressway, Yunnan Expressway, Hunan Expressway, Qinghai Expressway, Henan Expressway

During the conference, experts from the Ministry of Transport, Jiangsu Expressway, Yunnan Expressway, Hunan Expressway, Qinghai Expressway, and Henan Expressway, shared their experiences and insights on expressway business transformation from the perspective of the whole industries and based on the actual situations of each province.

Digital Intelligence Drives and Experience Innovation Propel the Arrival of the Expressway Service 2.0 Era

At the forum, Dr. Yuan Daowei, Chief Consultant of AsiaInfo and iDigital, and Editor-in-Chief of “Customer Care & Management World” magazine, delivered a keynote speech entitled “Embracing the 2.0 Era of Digital-Intelligence-Driven and Experience-Innovation Expressway Service”.

Figure: Speech by Dr. Yuan Daowei

He stated that the maturing of new technologies, such as big data and artificial intelligence, has brought opportunities for the transformation of expressway businesses and constructed a solid foundation for optimizing customer experiences. A more comprehensive and holistic expressway service system is emerging, encompassing aspects such as “functional experience, process experience, interactive experience, contextual experience”. According to him, to reduce costs and improve efficiency, conduct transformation and upgrading, enterprises should make customer experience design and operation one of their core capabilities.

Wang Dingyin, General Manager of AsiaInfo's transportation industry division, stated that AsiaInfo has always closely aligned its own development with industry changes and customer needs. Providing customers with more options from products to services; Leveraging full-stack digital intelligence capabilities to facilitate the transformation and upgrading of expressway operation services from construction to operation.