亚信科技

Recently, FutureNet Asia 2023 (2023 Future Network Asia Summit), a top summit of the communication industry in the Asia-Pacific region, was held in Singapore. The “Self-sensing Network Customer Experience Management (CEM) Solution” jointly created by AsiaInfo and China Mobile Communications Corporation Tianjin Branch (referred to as Tianjin Mobile) stood out from many domestic and foreign enterprises and won the award of “Most Innovative Application of AI & Automation”. Other winners including Amdocs, VMware, Singapore Telecom, and Ericsson also occupied a seat. 

Figure: AsiaInfo and Tianjin Mobile Won the Award in the End 

FutureNet Asia is a top summit of the communication industry in the Asia-Pacific region, aiming at exploring the future development of the communication industry around network automation and intelligence. The topics this year mainly involve autonomous networks, 5G automation and edge intelligence, automated service orchestration, experience guarantee and sensing assurance of customers based on AI, etc. FutureNet Asia Awards (Conference Series Awards) focuses on recognizing outstanding innovations in the field of AI and automation in the Asia-Pacific region, establishing a benchmark for the development of the industry. 

The “Self-sensing Network Customer Experience Management (CEM) Solution” has combined AISWare CEM, an intelligent customer experience management system of AsiaInfo, with Tianjin Mobile's business practices, and constructed an analysis system of “dual domain, dual network, dual integration, and dual intelligence” with the user perception as the core, which has realized the reshaping of network quality, product quality and service quality perceived by users, and promoted communication operators to move towards L4-level autonomous networks. 

“Dual domain”: Reshaping the customer's full life circle of the BSS business domain and OSS network domain from the customer's perspective. 

“Dual network”: Constructing mobile network and home broadband network business and service mechanism based on customer experience. 

“Dual integration”: Removing the internal barriers of data, business, network, and organization, and integrating data and business from the perspective of users to enhance customer's experience. 

“Dual intelligence”: based on the root cause of the worse customer experience, “intelligent analysis”, and user perception, completing the closed-loop management of customer's experience according to the strategy of “intelligently dispatching” network and business resources. 

AISWare CEM, an “intelligent customer experience management system” of AsiaInfo, has excellent full-service awareness and experience analysis capabilities for users, which helps communication operators reduce user complaints and improve user satisfaction. Its advantages are mainly reflected in: 

Standardized products that are conducive to large-scale commercial use: As a standardized product, the system can smoothly access the customer experience management system of service providers and support large-scale commercial use. 

Integration of B and O domains and integration of AI intelligence: Depending on the profound intelligent analysis capabilities of the BSS business domain and OSS network domain, AsiaInfo has built a B and O domains integrated evaluation system, and integrated its own AI technologies and product capabilities to build a multi-dimensional customer experience model, so that the user experience can be measured and perceived. 

Gaining industry's leadership and authorized certification: Based on this system, AsiaInfo has been selected into Gartner's Mainstream Supplier Matrix of Customers and Business Operations in the Global Communication Industry for two consecutive years in 2022 and 2023.