亚信科技

From November 12th to 13th, the 2022 World Conference on VR Industry co-sponsored by the Ministry of Industry and Information Technology and the Jiangxi government was held under the theme of "VR Adorns the World, VR Brightens the Metaverse" in Nanchang, Jiangxi Province. At the opening ceremony of the conference, Zhao Qinping, honorary chairman of the Virtual Reality Industry Alliance and academician of the Chinese Academy of Engineering, unveiled the list of "Top 50 VR Enterprises in China in 2022". AsiaInfo was included in the list,  and its product “Metaverse Customer Service Center” won the "2022 World Conference on VR Industry VR/AR Innovation Award".

Figure 1: List of "Top 50 VR Enterprises in China in 2022"

Figure 2: AsiaInfo won two awards

The AISWare HyperView product team has long been tracking AR, VR, MR and other technologies, and has independently overcome challenges in 3D automatic modeling, 360° panoramic roaming, MR remote assistance, and virtual digital human technology. The team is focused on metaverse new retail, AR remote assistance, AR inspection, VR exhibition halls and other areas. Many benchmark applications and solutions have been implemented by operators in Jiangxi, Beijing, Zhejiang and other places.

Metaverse Customer Service Center is a product solution to the problems of traditional customer service centers in smart homes and new business marketing. It solves the problems of high decoration costs, poor customer experiences, and low floor area efficiency ratio of traditional Customer Service Centers. It provides marketing services through VR immersive experiences with virtual digital intelligence images, offering end users with smart home experiences based on different types of family scenes. It also helps operators and retailers improve channel efficiency.

Figure 3: The Metaverse Customer Service Center of China Mobile in a  province

In a provincial company of China Mobile, the Metaverse Customer Service Center expanded the original fixed physical customer service center to a virtual version with random access, increasing the customer flow by 20 times and saving more than 80% of costs.

Initial progress has been made in the agglomeration and development of the VR industry in China.  China has become one of the countries with the most active innovation, the highest market acceptance and the greatest development potential in the global VR industry. As a practitioner and pioneer in the VR industry, AsiaInfo will rely on its sound scientific research platform and human resource advantages to strengthen innovation drive, consolidate its strength, build more metaverse application scenarios and services, and meet people's new expectations for a smarter and better life .