AISWare Insights· ChatCRM

AISWare Insights·ChatCRM, the co-pilot of Business Intelligence Office, is the next-generation telecom business driven engine, providing new intelligent customer recognition, understanding, contact, and retention capabilities, redefining CRM customer relationship management.

Product superiority

Product value

01

Increase Revenue - More Accurate Customer Recognition

  • Improve marketing conversion rate;
02

Cost Reduction - Zero Threshold Operation

  • Solve the threshold of APP/self-service;
03

Efficiency Enhancement - more Convenient Handling

  • Improve business processing efficiency;
04

Satisfaction - more Considerate Service

  • provide thoughtful service to customers;

Application scenario

Self-service Terminal
  • Smart customer recommendation
  • Proactive care service
  • Smart dialogue self-help.
  • Smart dialogue Q&A.
Self-service APP
  • Smart customer recommendation
  • Proactive care service
  • Smart dialogue self-help.
  • Smart dialogue Q&A.
Self-service Devices
  • Smart customer recommendation
  • Proactive care service
  • Smart dialogue self-help.
  • Smart dialogue Q&A.
Frontline Assist
  • Intelligent cooperation assist
  • Intelligent query
  • Intelligent Q&A
  • Intelligent verification.
Grid Assist
  • Intelligent cooperation assist
  • Intelligent query
  • Intelligent Q&A
  • Intelligent verification.
Marketing Assist
  • Intelligent product configuration
  • Intelligent copywriting generation

Customer success case

unmanned hall for a provincial company

A telecom company takes "AISWare Insights· ChatCRM " as the core capability of the unmanned hall, supporting customers to quickly complete 60+core businesses, quick response and resolution of customer inquiries and complaints.

  • 100% Covers Scenarios
  • 50% Querying Time Reduce
  • 1.6x Efficiency Increased
frontline assist for a provincial company

A telecom company has empowered ChatCRM capabilities to frontline customer service processes, covering end-to-end scenarios. Increase marketing conversion rates, and enhance customer satisfaction.

  • 18% Conversion Increase
  • 1.5x Efficiency Enhance
market assist for a provincial company

A telecom company utilizes ChatCRM capabilities to intelligently configure marketing, achieving "one sentence automatic configuration" of products and marketing cases, enhance product setting accuracy and rationality.

  • 300% Efficiency Improve