AISWare Customers' DNA supports various applications such as customer insight, precision marketing, and service improvement by building a full DNA user database (full labeling), understanding customers more accurately (precise portraits), more flexible intuitive analysis (self-service analysis), and faster production support (data push).
As the underlying capability support for customer group output, it has management functions such as label addition, replacement, and postponement. It also has a label sharing function, which can meet the requirements of scenario created by one user and reused by multiple users
Using the complex operations of intersection, union, and difference sets between labels to quickly filter and output customer groups
Quickly customizing the image grouping method by dragging, dropping, and pulling to meet the key points of different professional lines; using professional portrait tools to download and quickly edit visual reports
The real-time output of customer group helps the frontline staff to grasp the precious and short time of customer contact and recommendation in a timely manner to improve the response success rate. It is used to build large category and medium category index of labels to optimize the level selection, and the binary tree traversal search is introduced to further optimize the customer group selection and display experience, which is convenient for users
With AsiaInfo’s unique patented technology of “DNA chain”, the platform serializes the label DNA of user label. Once the user behavior changes, the service feature sequence bit will be flipped to achieve real-time updating of the user label
After encapsulating the push capability, it provides a standardized interface protocol to realize seamless alignment of customer groups and one-click output to multiple production systems, and provides unified service support capabilities