AISWare ReTiNA&CEM

Provides overall data-driven network operation and full-service perception experience service through deeply integrating of AI and big data, to achieve an integrated with intelligent monitoring, optimization, and enhancement of user satisfaction.

Unique Advantages

Core Values

01

Implement Cost Reduction and Efficiency Enhancement

  • Integrating OB domain data to construct AI value models, driving network planning and optimization through value orientation.
02

Improve Network Quality

  • Quantifying user experience with artificial intelligence and machine learning algorithms, optimizing quality through perception orientation.
03

Facilitate Digital and Intelligent Transformation

  • Creating digital and intelligent high-quality mobile networks in the communications industry through AI+ professional models.
04

Create Digital Employees

  • Developing an AN Copilot based on large model technology to realize digital expertise in wireless networks.

Application Scenarios

User Perception Analysis
  • Quality-Defect User Analysis
  • Root Cause Localization of Issues
  • Customer Journey Profiling
  • Scene Perception Evaluation
Service Quality Management
  • Service Quality Details
  • Data Quality-Defect Demarcation
  • Voice Service Overview
  • Cell Site Localization Analysis
Wireless Network Planning
  • Wireless Network Planning and Site Selection
  • Base Station Value and Revenue Forecasting
  • Wireless Planning Process Management
Wireless Network Optimizatio
  • Autonomous Network Level Enhancement
  • Quality Perception Analysis and Optimization
  • Wireless Issue Root Cause Localization
Wireless Network Operation and Maintenance
  • O&M Knowledge Q&A
  • Work Order Process Management
  • Key Scene Monitoring

Customer Success Stories

Network Optimization Autonomous Platform

The provincial branch of network optimization autonomous platform of a certain operator builds a wireless data warehouse through unified data collection and processing. Based on AI+ Agent and LLM to achieve intelligent identification, root cause localization, solution output, and effectiveness evaluation of wireless network issues. Adopted Q&A mode to support frontline complaint handling, fault operation and maintenance, and network optimization, thereby improving work efficiency.

  • 20% Increase in Problem-solvingefficiency 
  • 30min Average reduction in ticketprocessing time
Full-Process Digital Customer Service Platform

ReTiNA&CEM intelligent customer service platform helps clients construct a user perception and satisfaction model to identify root causes of dissatisfaction. Categorized dissatisfied users into scenarios, enabling scenario-based and individual analysis to continuously improve overall network experience.

  • 2 million Save costs annually by
  • 20% Improvement in service efficiency
Intelligent Energy-Saving System

The operator's AI-driven group-level energy-saving system analyzes network performance, user experience, weather patterns, and holiday trends through its energy efficiency model. It then generates tailored energy-saving strategies and automatically activates sleep/wake cycles via command modules, enabling a fully autonomous closed-loop process for base station energy optimization.

  • 71.62% Energy-savingbase station ratio
  • 30,000kWh Average daily electricity saving perten thousand base stations.

Documents